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Terms and conditions upon booking with us

1

PRICES

All prices are in US dollars (US$) per person. Prices are based on costs at the time of publication. In creating your desired tour and itinerary, we may use independent suppliers. We reserve the right to change published prices at any time before booking is confirmed. In case the price increases for more than 5% (for entry fees, accommodation, fuel, etc.), we reserve the right to adjust the rates.

Prices in general include park entrance fees (except where specifically indicated otherwise), service charges, ground transportation, camping/lodge/hut costs, full board/a cook (three meals every day while on tour – with full board safaris you will start the tour on the first day with a lunch and finish it on the last day with a lunch), government taxes, English speaking drivers/guides/porters (also possible in other language – make sure to request a driver/guide/porter in other language before finalizing your booking), camping equipment, 4x4 vehicle, all expenses for drivers and vehicles while on tour (i.e. transfers, drive to camp/lodge/hut, game drives), unlimited game viewing within park opening hours, if not otherwise stated in your tour and itinerary.

Items of personal nature are excluded from our prices. Excluded from our prices as such are: airport taxes, landing fees (for charters), phone calls, Visas, toiletries, tips to drivers and porters, souvenirs, soft drinks, bottled water, alcoholic beverages, laundry, cigarettes, accommodation and meals before and after the tour/safari/itinerary, travel and personal insurance, any tour service requested that is not specifically stated in the itinerary, any other extras.

2

ACCOMMODATION

All prices are based on two persons sharing a double-bed room in a hotel or sharing a tent on a camping safari. Where possible, we arrange the rooms to have a private bath or shower. Single-bed rooms are arrangeable at an additional rate. Since the single-bed rooms are subject to availability, we do not give any guarantee for either single rooms or private baths or showers.

If you do not want to pay the additional rate for single-bed rooms, we can also find another traveler of the same gender willing to share a double-bed room or tent. In case we do not find another traveler for you to share a room, you will need to pay the whole price for the single-bed room. If we are unable to provide you a single-bed room and you have already paid for it, we will give you the appropriate refund.

The hotels, tents and lodges in the itineraries are mentioned only as an indication of their category. We will give our utmost to provide you the accommodation mentioned in the itineraries. However, if rooms at this mentioned establishments are fully booked, we may book rooms in other similar establishments.

If you have any special requests regarding your accommodation such as smoking or non-smoking rooms, connecting or adjacent rooms, special dietary food, you should inform us at time of booking. We will make every effort possible to provide you with your special request, however, we can not give any guarantee. We also give no guarantee for special request mentioned after booking is finalized.

On trekking and camping tours we will provide tents, cooking equipment, sleeping pads and lanterns for you. However you will need to bring your own day pack, clothing and sleeping bags with you. On special request we can also provide sleeping bags for you.

3

TRANSPORTATION

The transportation provided for you will be according to your route and number of participants. As transportation we might provide for you four-wheel-drive vehicles with pop-up roofs, safari minibuses, coaches, cars or aircraft etc. during your tour. During your safari you will be guaranteed a four-wheel-drive vehicle with pop-up roofs and sliding windows to ensure you good game viewing and unlimited photography. In case of technical problems of our vehicles, high season or any other reason, we reserve the right to employ the service of our sub-contractors. English speaking drivers and/or guides are included in your transportation and tour.

With air transport we arrange only domestic flights within the country. We guarantee you only the coordination of your domestic flights with your tour and land arrangements. We can not give you any guarantee for your airfares until the flight is purchased and ticketed. Any airfare increase is your responsibility. It is your responsibility to check, if the name on your airline ticket matches your passport name. Please keep in mind that you give us the correct name as stated in your passport before tickets are purchased, latest when you are making your domestic flights bookings. Any changes to your air plain ticket are under your responsibility and the penalties, cancellation and change fees depend on the individual airline's rules and regulations.

4

RESERVATION AND PAYMENT

After booking you will receive an invoice from Livingstone Safari Tanzania. At receiving our invoice, you will have to pay a non-refundable deposit of 25% for camping safaris, trekking tours and Kilimanjaro or other climbs. The non-refundable deposit for lodge safaris or hotel reservations is 50%. In case you booked only an accommodation with Livingstone Safari Tanzania you will need to pay the full price upon confirmation. All deposits need to be paid within 14 days of receiving our invoice to our bank account. We will consider only the actual amount transferred to our bank account as paid, all additional money transfer costs need to be paid by the client.

The remainder of the price needs to be paid minimum 4 weeks, 8 weeks for lodges and hotels, before the beginning of your tour. The client needs to make the payment in time, otherwise we reserve the right to cancel your bookings.

5

CANCELLATIONS AND REFUNDS

If you have to cancel your booking before departure, you must notice Livingstone Safari Tanzania in writing. The day we receive your written cancellation is considered as the cancellation date. All cancellations will be charged with a cancellation fee, depending on the number of days before the departure date. You will get a refund minus the cancellation fees charged by Livingstone Safari Tanzania plus any additional non-refundable cancellation fees and money already paid in advance to hotels, airlines and local operators. We strongly recommend you take a cancellation insurance for the total itinerary cost. Also the failure to deliver the complete payment by the due date will be considered as cancellation by the client. In this case we will also apply cancellation fees as stated below. The cancellation fees are as follows: 41 – 60 days: 30% of total invoice 31 – 40 days: 40% of the total invoice 21 – 30 days: 50% of the total invoice 11 – 20 days: 60% of the total invoice 02 – 10 days: 70% of the total invoice Within 48 hours and after commencement of holidays: 100% of the total invoice, no refund.

6

ALTERATION

We reserve the right to alter any arrangements or cancel a scheduled operation should it be obligatory in case of air schedule, poor road conditions, weather conditions, security matters, border closures or any other reason beyond our control. The local conditions in Africa are not always predictable and from time to time delays and diversions from the planned rout can happen.

We will do our best to please you and minimize inconveniences but cannot be responsible for matters clearly beyond our control.

7

COMPLAINTS

If you have any complaints while on tour, you must talk to the guide, the supplier of the service or other local representative to clarify any problems or situation. We advise you to immediately address the problem to our representatives and supplier of service right at the spot, since they will do their utmost to find the best possible situation to your problem. Please keep in mind that, it is unreasonable to complain on return, if you have not taken any actions whilst still on tour. Should you upon departure still remain dissatisfied, feel free to send us a detailed complaint about the problem within 28 days of the end of our services mentioned in the contract.

Only detailed complaints (problems or situation which caused your dissatisfaction and the exact date must be mentioned, as well as solutions given to you to solve the problem and actions taken while still on tour must be mentioned) will be accepted.

8

E-MAILS

Sometimes it also might happen that your e-mail does not reach us. If you do not receive any answer from us within 3 working days, we advise you to resend your e-mail again.

9

CONFIDENTIALITY

Final prices and contracts are strictly confidential It may be necessary for us to request personal information from you e.g. dietary, passport, credit card. In all cases, this will be treated as confidential. 

10

PHOTOGRAPHY

Livingstone Safari Tanzania reserves the right to take photos, film material and images of its travels and individual participants while on tour. The clients and tour participants grants LST all permission to do so and to use the material for commercial or promotional purposes. In case you disagree with this you should send us a written notice at time of booking your tour.

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